On March 29, Florida Gov. Ron DeSantis announced the suspension of fees and penalties for toll customers will be extended until June.
The governor ordered the extended suspension of fees and penalties for both SunPass and Toll-By-Plate customers until June 1, according to a Florida Department of Transportation news release,
“Since I’ve been governor, I’ve heard the concerns from citizens and customers of SunPass and the hardships they’ve been facing related to their delayed bills and billing errors by the contractor, Conduent, This is a technology issue for Conduent, but it’s a customer service issue for citizens. I’ve been working closely with the new FDOT Secretary Kevin Thibault to ensure customers are protected and receive a premium level of service.” DeSantis said in the statement.
Final reminders have been sent to Toll-By-Plate customers, which include transactions that occurred through the end of last year.
Thibault also announced that several “personnel changes” have been made related to SunPass problems. Among those changes was replacing the director of toll systems.
Thibault and the department have continued to withhold payments to Conduent over the SunPass contract since the company’s technological error in June 2018 that caused a variety of billing issues for customers. To date, FDOT fined Conduent $4.6 million so far for the botched rollout of the new SunPass system.
“We are committed to fixing the issues related to Conduent’s performance and we will continue to hold them accountable,” Thibault said.
