During the 2018 Elite Support Continuous Improvement Coordinator Summit in Orlando, attendees raised more than $55,000 to support Habitat for Humanity of Greater Orlando. This year the three-day event focused on elevating the level of service at dealerships to exceed customer expectations. Attendees raised money during a Casino Night fundraiser as well as through dealership contributions.
Habitat Greater Orlando is part of a global, nonprofit housing organization whose vision is a world where everyone has a decent place to live. Habitat Greater Orlando is dedicated to eliminating substandard housing in the Orlando region through constructing, rehabilitating and preserving homes; by advocating for fair and just housing policies; and by providing training and access to resources to help families improve their shelter conditions.
“The Elite Support network is a collaborative effort between DTNA and its dealer partners that focuses on working better together, so it comes as no surprise that we exceeded our fundraising goals in support of a collaborative organization like Habitat Greater Orlando,” said Scott Brown, director of distribution development for Daimler Trucks North America.
Every year, Elite Support personnel raise money for the Habitat for Humanity affiliate closest to where the annual CIC Summit is held. To date, Elite Support has raised more than $62,000 for the organization nationwide, benefitting cities including Palm Springs, Nashville, and Orlando.
“We can’t thank DTNA enough for their generous donation,” said Catherine Steck McManus, president and CEO of Habitat for Humanity of Greater Orlando. “Their generosity will enable us to transform more lives and neighbourhoods in our community through affordable housing and home repairs.”
There are currently more than 275 Elite Support locations in the United States and Canada. To become Elite Support Certified, DTNA dealers must go through a stringent process that requires them to demonstrate proficiency in service and parts processes, provide robust technical and operational training, and offer superior customer amenities. The process to become certified typically takes eight months, but that is only the beginning of an Elite Support dealer’s commitment to constantly review their operations for opportunities to better serve their customers.
