Qualifying dealers have proven to deliver faster and more efficient service to customers, Mack claims. They do so through standardized workflows and service processes, and redesigned service bays.
Vision Truck Centre of Mississauga, Ont. is among the first four Mack dealers to earn the Certified Uptime Centres designation.
The other three dealers to earn the designation include: Vanguard Truck Center of Phoenix, Az.; Nextran Truck Center of Birmingham, Ala.; and Westfall O’Dell Truck Sales of Kansas City, Mo.
Each of the first four dealers to qualify were part of Mack’s Certified Uptime Center pilot program.
“It’s important that our customers’ trucks are on the road working earning money for them,” said Stephen Roy, president of Mack Trucks North America. “Through our Mack Certified Uptime Centres, we’ve completely rethought our approach to how trucks are diagnosed and repaired, enabling us to get trucks serviced and back to the customer as quickly as possible.”
The program evaluates dealers on 28 required process elements, ranging from shop organization to implementation of diagnostic tools, Mack says.
“We, along with other dealer groups, worked closely with Mack to gather proven ideas that help improve the service process for customers,” said John Slotegraaf, dealer principal, Vision Truck Center. “In fact, many of the 28 process steps required for certification are tried-and-true methods that have been tested every day at the dealer level.”
It takes about eight weeks for a Mack dealers to become certified. They must undergo a final assessment to determine they meet all the criteria.