Toll payment management firm Bestpass, Inc., is adding two new departments to its operation – a dedicated owner-operator customer service team and a fulfillment centre – to in its words “provide more efficient and cost-effective service” to its customer base, which currently exceeds 3,400 accounts with more than 230,000 active transponders.
“As we aggressively grow, adding owner-operators, mega-fleets and everything in between, we want to make sure that we adapt our organizational model to continue to provide the best possible service, whether it is in the cab on the road or in the back office,” noted John Andrews, president and CEO of Bestpass, in a statement.
“Both of these new departments will give us more flexibility in meeting the needs of our customers, which will in turn save them even more time and money on their toll,” he added.
Bestpass said its owner-operator customer service team will “streamline” the entire toll management process, from signing up to ongoing support, by combining staff who previously worked on the sales, customer service and finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.
The company noted that it created its new fulfillment centre to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients.
The centre will also focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including strategic deployment plans developed for fleet customers, Bestpass noted.
Other recent efforts by Bestpass include:
The addition of Oklahoma to its tolling solution network earlier this year;
Providing all customers with free standard shipping of transponders within the continental U.S.;
Providing free protective transponder cases, along with “enhanced” implementation services, including labeling each transponder before shipping according to customer specifications.